Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
Great Location
Friendly Staff
Old Rooms
Needed Renovation
7.2/10
Very good
Rooms
6.0
Location
8.8
Service
8.5
Dining
6.5
Guest reviews
7.2/10
based on 4 reviews
8.4
8.4/10 based on 1900 reviews
Bob
United Kingdom,
January
2024
6.8/10
The hotel has a great location, but the rooms are in need of refurbishment. The size was very small, feeling like being in a train cabin, with the inconvenience of beds pushed together. The service, though not the warmest, was efficient and friendly. The location is extremely perfect for outdoor activities, including hiking and skiing. The dining experience was average, with limited options and overpriced items. The facilities overall were decent.
Rooms
5.0
The rooms are in desperate need of refurbishment and felt small like being in a train cabin, with inconvenient bed setup.
Service
7.0
The service was helpful and friendly, though lacking a bit of warmth.
Location
9.0
The location is extremely perfect for outdoor activities like hiking and skiing.
Dining
6.0
The dining experience was average with limited options and overpriced items.
Facilities
7.0
The facilities were decent overall.
Robert
United States,
September
2023
7.2/10
I had a nice time at the hotel with a great view, although for the price of $500+ per night, it's more about the fantastic location with a mountain view. The rooms were very good overall, but quite standard without any wow factor.
Rooms
7.0
The rooms were very good with a great view. Despite being standard, I had a nice time.
Service
9.0
The service was so helpful and flexible. They were keen to make sure we had everything we needed, which enhanced the experience.
Location
8.0
The location was perfect for my mountain climbing trip to Mt Kosciuszko. It made for a great stay with its convenient access to the chairlifts.
Dining
5.0
The dining experience was average, and the additional charges, like $6 for a coffee, seemed overpriced. It was nothing extraordinary for the price.
Facilities
7.0
The facilities were satisfactory, providing what was needed for a comfortable stay.
Alastair
United Kingdom,
September
2023
7.0/10
The hotel offers stunning views up the slopes to Eagles Nest but the rooms urgently need refurbishment and lack a working heater. Despite being for three, it felt crowded with only two guests. The service was exceptional with honest and friendly staff. The location is perfect for families being close to everything. The dining experience was decent but could use improvement.
Rooms
5.0
The room, although urgently needing a refurbishment and lacking a working heater, was well-appointed and serviced. The highlight was the amazing picture window offering brilliant views.
Service
9.0
The service was exceptional with honest and friendly staff providing amazing personal touches.
Location
8.0
The location is great for families as it is close to everything, making it convenient for all activities.
Dining
7.0
The dining experience was decent but could use some improvements to enhance the quality and variety of the food options.
Facilities
6.0
Facilities were adequate, but there are opportunities for enhancements to meet the needs of guests better.
Steven
United Kingdom,
April
2023
8.4/10
The hotel is in a fantastic location right across the road from the lift terminal, making it super convenient for ski enthusiasts. The rooms, although showing their age and needing renovation, were surprisingly better than expected and provided a decent level of cleanliness. The friendly and well-trained staff made our stay very pleasant, ensuring we were looked after well throughout. The dining experience, while not included, offered a good variety of hot and cold items, with the only downside being that some used items were not replaced promptly.
Rooms
7.0
The rooms are quite old and would need renovation but were cleaner than anticipated.
Service
9.0
The staff were extremely friendly and well trained, making our stay very pleasant.
Location
10.0
The location is excellent, being right across the road from the lift terminal, ideal for ski enthusiasts.
Dining
8.0
The dining experience offered a good variety of hot and cold items, but used items in the room were not promptly replaced.
Facilities
8.0
The facilities provided were satisfactory, offering a comfortable stay overall.